Unable to update to latest version

[Anonym]

Can anyone help please – I am trying to update to the latest version but somehow I can’t.  I am currently using version 2.4616 – windows 7.  I have also tried to uninstall that version altogether but when I try to download the latest version, it won’t let me and I end up with the same2.4.616 version.  Your help is greatly appreciated.
Thank you in anticipation.
Jean-Claude

[SvenL]

Jean-Claude,

I think nobody will be able to answer this question because you published it under „General News“ and didn’t tell what it’s about. As you might have seen, the Forum covers several different products. Please re-publish in the correct category to give someone a chance to answer.

Thomas

[SvenL]

P.S. Because of the mentioned version I found out that it must be about AOMrecord and I moved the topic here. I’ll try to answer in the next days. Please leave a note if the problem should be solved already.

[SvenL]

I made some tests and found out that everything is working as expected. Please give some more information.

[SvenL]

Jean-Claude sent me a PM with this:

I still cannot download the latest version.  I have also installed a
professional uninstaller programme so as to ensure that when I uninstall
the existing version, it also rids the registry of everything related to
that particular version.  However when I download the latest version, I
still get the old version.  Furthermore when I press the „look for update
button now“ (info & registration) it always say that the function cannot be
executed now and to try later.  By the way, I have also tried disabling the
anti-virus but it makes no difference.  I was thinking of trying to download
the latest version on a USB from another computer but I do not know whether
it can be done.

Should you require any further information that may be helpful in sorting
out this matter, I will gladly forward it to you. (I think I have already
stated that I use windows 7)

Thank you and regards

Jean-Claude

[SvenL]

Jean-Claude,

Sorry for this, but currently the latest version is not yet available for download. You can only the update feature to get it. The message „… try later“  means that you tried to check for an update too often. You’ll have to wait for a minute until you can call this feature again.

My previous answer was according to this.

It’ll take a few days until I compile an installer with the latest version because I’m pretty sick right now.

HTH and the update feature is working now. If not, please let me know here.

Regards
Thomas

[Anonym]

Thank you Thomas

I have managed to update it now.  Thank you for your assistance.  I hope you get better soon.
Thanks again
Jean-Claude

[SvenL]

Hi Jean-Claude,

Thanks! Do you have an idea what prevented you from updating?

Regards
Thomas

[Anonym]

Hi Thomas

No I haven’t got a clue.  I kept uninstalling the software and re-downloading it again.  I did not knowingly do anything different.  It’s a mystery.

Thanks again.
Kind regards
Louis

[Autor]

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